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FAQ

  • Q What is the lead time?

    A For in stock products,will shipped within 2days after your payment.The delivery time is about 4- 7 days normally.bulk order process needs one month normally.7 days shipping by air, one month by sea, except special holidays .
  • Q Can we choose the shipping way?

    A For small orders,will ship by express(such as the DHL, Fedex, UPS, TNT, etc) For bulk orders,will ship by sea or air according to your requirement.Also you can pick up the goods from our warehouse if you have a local express company.
  • Q How does your factory do the quality control?

    A Quality of goods is the key point of our factory, we have inspectors in different line, place a sample order before mass production to ensure the best quality keep you satisfied.
  • Q Can you do printing or graduation on the folding package?

    A Of course, we can make different kinds of printing and label printing as your requirement. MOQ is 5000pcs.
  • Q Can I have a free sample order?

    A Free sample can be provided for our customers to check quality. But the shipping cost is on buyer's account. we will send it via express, or pick up samples from our office by your local express.Mixed samples are acceptable at the same time.
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  Floor 4 Block A, No.8 Fuli Road, Guangfu Town, Suzhou, Jiangsu, China
 Melindaxu@qingcencandle.com
  +86-13814859762
 
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